The safety and wellbeing of our community is of the utmost importance to us. While the situation around Covid-19 keeps evolving, we are closely monitoring government and official advice and we want to share best practice for our hosts and guests.
Firstly, we want you to know we are fully aware of how worrying the coronavirus is. We are all being affected by this whether it be in our work, our family, or our wider communities. Beyond personal concerns and concern for our families and our elderly or vulnerable friends and neighbours, we are also very aware that the hospitality sector is currently bearing the brunt of the financial impact and many of you will be having to cancel and rearrange events and commitments and we know how stressful this must be. If there is anything we can do to help then do let us know.
If you are booked on to attend an upcoming Supper Club and you are feeling unwell, please cancel your seat. Let your host know prior to the event if you are unable to attend. You can contact your host via the ‘Message’ tab on your WeFiFo account or contact email@example.com and we can contact the host on your behalf.
Please note: the standard WeFiFo cancellation policy is that seats cancelled within 72 hours of the events taking place are not refunded. This is to ensure that hosts who have already started prepping, bought ingredients or invested in the event are not financially impacted. However, as the Covid-19 situation develops we anticipate that our hosts have a more flexible approach to cancellations. If you are unable to attend an event, and your cancellation falls within 72 hours of the event, please do contact your host to see if a refund is possible or if you are able to transfer your booking to a future event.
Alternatively, please keep an eye on your WeFiFo account for any updates provided by your host, if your host feels the event should be cancelled due to the current circumstances, your ticket will be fully refunded back to your original payment method.
WeFiFo’s amazing community of hosts are in the market of sharing food and whilst it may seem tough at the moment, we hope you’ll support them and their business as they continue to create and curate social eating experiences. After all; food tastes better, together.
A note to WeFiFo hosts:
Communication is important. Use messaging to keep your guests reassured and informed. Log into your account, select Messages – New message – then from the drop-down menu select message type – and follow the on-screen prompts to send your message.
Use messages to let people know the steps you are taking to stay safe – we would encourage you to emphasise hygiene and clean-down rigour, sanitiser provision (ideally alcohol-based), increased table spacing, reassurance about your own health and also request that people self isolate and don’t attend if they are displaying symptoms (fever, persistent dry cough) or have been in contact with anyone who is themselves infected. Total transparency and clear communication will allow guests to make an informed decision about attendance.
Be sensitive to the fact that most people will be worried and we encourage you to accept refunds up to 24 hours before the event – it’s important to be flexible as people make decisions according to their own priorities and needs.
If you do feel that you need to postpone your event you can do so by clicking update on your live event, and amending your event date.
Consider posting events for later in the year to give guests options to move their seats to new dates. (Having something in the diary to look forward to can be very therapeutic when the immediate future is so uncertain.)
If you have any questions regarding the information provided please do not hesitate to contact us at firstname.lastname@example.org.
The WeFiFo Team